Shipping & Returns

Returns And Exchanges

.In addition to selling top of the line equipment, helmetheaven1 is determined to offer first rate service to its customers.  The enforcement of strict rules will make for a smoother experience for both customer and management.  Items must be returned within thirty days of delivery to the customer, and they must be enclosed in the original packing material.  An original or copy of the receipt must be in the returned package.  Helmetheaven1 management expects that the customer send an email, separate from the returned package, to helmetheaven1@gmail.com.  This email should give the specific reason for the return.  After receiving the returned package and reviewing the email, management will reply to the email and inform the customer if the returned material is suitable for a refund.

Items which are excluded from return will include the following: sanitary, intimate, hazardous, and perishables.  Let me point out at this juncture that books with signs of wear and tapes, games, and records that have been opened since delivery may be only eligible for a partial refund.  Monetary refunds for ON SALE purchases will be determined on a case by case basis.  

The most important consideration in determining fitness for a refund is the condition of the item and the condition of the packaging.  If an item was bought as a gift and subsequently returned, any applicable gift certificate will be sent to the purchaser, who can send it on to the original intended recipient of the gift.         

Refunds

Monetary refunds may arrive late due to delays in processing.  Please contact your credit card company and bank prior to informing helmetheaven1.  

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless you observe those steps.